Service & Product Policies

Cancellation Policy
Late Policy
Return Policy

Cancellation Policy


Cancelling More Than 24 Hours From Your Appointment 
If you cancel more than 24 hours before your appointment, no problem. Log-in, click on "Me" and cancel your appointment. Or give us a call at the location you're booked at. The phone numbers are at the bottom of the site. 

Canceling Within 24 Hours
Cancellations within 24 hours have a $25 fee. But we understand things come up, so just give us a call at the location your'e booked at. The phone numbers are at the bottom of the site.


Late Policy


We kindly ask that you arrive at least 5 minutes before your scheduled treatment time so you can check in and settle in. But we know late happens sometimes. We’ll always do our best to accommodate you, whether that’s fitting you in for our shorter 30 Minute Treatment, having you first in line for the next opening, or rescheduling you for another time. If you’re running late, please give us a heads up by calling the location you're booked at. The phone numbers are at the bottom of the site. 

Return Policy


Services
Payments for services are non-refundable. If you weren’t pleased with something, please reach out and we’d be more than happy to discuss with you. It's important for us that you are 100% satisfied and we'll work our tail off to make sure of that.

Products 
We accept exchanges on unopened and unused products purchased in-store or online within 14 days for store credit. 

Gift Cards 
Heyday gift cards are like cash. While they never expire, they can’t be replaced if lost or stolen. They also can’t be exchanged for cash unless required by law.